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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cilla

April 20, 2026

5  out of  5
rating by Cilla
"Jennifer was wonderful to work with. She helped me switch both my home and auto insurance and made the process much easier than I expected. She was responsive, knowledgeable, and took the time to help me choose the best options for my needs. I truly appreciated her help and would definitely recommend Jennifer and this agency. Great team."
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Kirk Snell

April 14, 2026

5  out of  5
rating by Kirk Snell
"Carol did a great job getting us set up with an auto policy. Her ability to research the rates and knowledge of insurance is a great selling factor. She went above and beyond in explaining the different levels of coverage and deductibles; truly a gem very patient helpful and she follows through."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Steven Smith’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Houston ."
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Jose Flores

April 10, 2026

5  out of  5
rating by Jose Flores
"Muy bien servicio y buena comunicación gracias a Jennifer"
We responded:
"Jose, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Steven Smith’s Team—we are always here to help!"
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Jen

April 4, 2026

5  out of  5
rating by Jen
"Thank for Jennifer for helping me switch over to State Farm. She is very helpful, friend and knowledgeable. I highly recommend asking for Jennifer!!"
We responded:
"Wow, thank you for the 5-star review, Jen! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Alexia Reyes

April 2, 2026

5  out of  5
rating by Alexia Reyes
"Jennifer is wonderful! She was very patient, kind and explained everything in detail!"
We responded:
"Alexia, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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ARodriG

April 2, 2026

5  out of  5
rating by ARodriG
"Excellent service, Jennifer helped me a lot with the entire process."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Steven Smith’s Team! We deeply appreciate your kind words here in Houston . "
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Desiree Allen

April 2, 2026

5  out of  5
rating by Desiree Allen
"Me and my husband decided to switch from Geico to State Farm all because of the representative Jenny Oliva. She went above and beyond to make sure we had a great affordable rate for our life insurance and auto insurance. She took her time explaining in details on what comes with our policy and made sure we understood everything with no additional questions we might have had. Jenny took the time out of her day not only providing us with the best policy but even after we finalized everything she followed up with us to make sure everything is perfect and we didn’t need any additional assistance. I will like to take this time to really thanks Jenny for going above and beyond for my family."
We responded:
"We appreciate your review, Desiree. We are so happy that you had such a wonderful experience with State Farm Agent Steven Smith’s Team here in Houston ! "
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Delilah Mora

April 2, 2026

5  out of  5
rating by Delilah Mora
"Excelente servicio!! Un trato muy servicial, amable y rápido. Jennifer gracias por toda tu atención y ayuda en todas las ocasiones que he necesitado apoyo!! El precio súper accesible y razonable para mi presupuesto! Mil gracias!"
We responded:
"Delilah, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Steven Smith’s Team is just a call or email away!"
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Alondra Isabel Garcia

March 27, 2026

5  out of  5
rating by Alondra Isabel Garcia
"This is my first time with State Farm & I couldn't be happier with the decision to switch from Progressive. Both auto & renters policies were exactly what I was looking for. Alijah Kenner did an outstanding job in making sure that I understood the ins & outs to my policies. He is thorough & made me feel comfortable in this process. Definitely a great experience & a great asset to have to the State Farm team!"
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Mohammad Fadika

March 16, 2026

5  out of  5
rating by Mohammad Fadika
"Ms Jenifer is very helpful I didn’t even have to come in she made sure to get everything done that I needed great service"
We responded:
"Mohammad, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Steven Smith’s Team here in our Houston office. "
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Eduardo Reyes

March 16, 2026

5  out of  5
rating by Eduardo Reyes
"Good service!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Steven Smith’s Team! We deeply appreciate your kind words here in Houston . "
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Mary Le

March 10, 2026

5  out of  5
rating by Mary Le
"Carol was wonderful to work with. She made the State Farm quote process fast, clear, and stress‑free. She explained everything in detail and helped me compare options so I could make the best decision. Highly recommend her!"
We responded:
"Thank you so much for your kind words! I’m thrilled to hear that your experience with Carol was smooth and helpful. She truly cares about making the process easy to understand and finding the best options for each client. I’ll be sure to pass along your recommendation! If you need any further assistance, please don’t hesitate to reach out."
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Henry Krum

March 10, 2026

5  out of  5
rating by Henry Krum
"Have been working with Jennifer at Steven Smith State Farm. She is wonderful to deal with and been very helpful answering questions about my new policy. Very refreshing to have a a regular, patient, contact at an agency that will get back to you on a timely basis."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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blo0dyruntz

March 7, 2026

5  out of  5
rating by blo0dyruntz
"Had a great first experience, first time getting auto insurance as an 18 year old and carol helped out so much, she truly cares about her clients and the lives of others not just about her job, she’s gave me a full break down helping me understand what I was getting myself into and ways to make my insurance more affordable while maintaining a good amount of coverage. She went above and beyond I’d recommend her to anyone looking to get insurance wether it be your first time or looking to switch if you want to talk to someone who cares not just about the money but your life as a person, Jesus Ramirez"
We responded:
"Thanks so much for the amazing review, blo0dyruntz! We really appreciate your support here in Houston . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Susan Feinhandler

February 24, 2026

5  out of  5
rating by Susan Feinhandler
"All my questions were answered as I came in person & spoke to Jennifer. Best customer service ever."
We responded:
"Thank you so much, Susan! We're thrilled to hear that Jennifer provided you with excellent customer service and answered all your questions. We appreciate your kind words and look forward to assisting you again!"
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Jaclyn Reid

February 24, 2026

5  out of  5
rating by Jaclyn Reid
"Marcques and Steven did an amazing job finding me a great auto and home owners insurance policy at a great price. They were professional, helpful, quick, and easy to work with. Marcques did a great job at every step of the way. Highly recommend for all your insurance needs!"
We responded:
"Thank you so much, Jaclyn! We're delighted to hear that Marcques and Steven provided you with outstanding service and helped you find the perfect auto and homeowners insurance policy at a great price. Your recommendation means a lot to us, and we're here for you whenever you need assistance with your insurance needs!"
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Austin Prihoda

February 24, 2026

5  out of  5
rating by Austin Prihoda
"Steven Smith is an absolute gem! As a Houston homeowner, dealing with insurance can feel overwhelming—especially with our weather risks—but Steven made the whole process straightforward, personalized, and actually enjoyable. He took the time to review my existing policy in detail, spotted gaps in coverage (like better wind/hail and flood options that fit Houston realities), and switched me to a stronger State Farm plan that saved me several hundred dollars annually without skimping on protection. His explanations were clear, no high-pressure sales—just honest advice from someone who knows the local market inside out. Responses are always prompt (often same-day), whether it’s a quick question about endorsements or walking through the claims process. He’s professional yet super approachable, like talking to a trusted neighbor rather than just an agent. In a city where insurance rates keep climbing, having Steven in your corner brings real peace of mind. Highly recommend Steven Smith at State Farm to anyone in Houston or Katy looking for homeowners (or auto/life) coverage. You won’t find better service or value. Thank you, Steven! ⭐⭐⭐⭐⭐"
We responded:
"Thank you so much, Austin, for your thoughtful and detailed review! We're thrilled to hear that Steven was able to provide you with personalized, clear, and honest guidance that made navigating insurance in Houston easier and more affordable. Steven truly cares about his clients and it’s wonderful to know his expertise and responsiveness made such a positive impact for you. We appreciate your recommendation and look forward to continuing to support your insurance needs. Thanks again for choosing Steven and State Farm!"
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00IX SIN

February 19, 2026

5  out of  5
rating by 00IX SIN
"My agent Jenny. Is soo helpful, always taking care of me taking the time to explain everything and answer all my questions regarding my policy. With my Auto insurance. I definitely recommend her!!"
We responded:
"Thank you so much for your wonderful review! We're glad to hear that Jenny has been so helpful and attentive in taking care of you and explaining everything clearly. Your recommendation means a lot to us, and we're happy to have Jenny on our team providing great service!"
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Hein Myat Thu

February 18, 2026

5  out of  5
rating by Hein Myat Thu
"I've been with them for almost two years now, and honestly, every single agent from this location is amazing! But Carol Berilgen really stands out to me. She's patient, explains things so clearly, and she's always so willing to help me with whatever I need. She's seriously the best insurance agent I've ever worked with. I'd give her more than 5 stars if I could!"
We responded:
"Thank you so much, Hein, for your heartfelt review! We're thrilled to hear that you’ve had such a positive experience with our team, and especially with Carol Berilgen. She truly is a gem, and we’re lucky to have her. Your kind words mean a lot to us, and we look forward to continuing to provide you with excellent service!"
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Keval Rambaran

February 18, 2026

5  out of  5
rating by Keval Rambaran
"I must say that the agents at Steven Smith are on top their game! Carol Berilgen assisted me with selecting the right coverages for my home-auto insurance bundle ensuring that I stayed within my budget. There was great communication and email follow up!"
We responded:
"Thank you, Keval, for your fantastic review! We're glad to hear that Carol Berilgen provided you with excellent guidance and communication while helping you find the right coverage within your budget. We appreciate your trust and are here to support you with all your insurance needs!"
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Randy Bowman

February 2, 2026

5  out of  5
rating by Randy Bowman
"Great service and great prices. Shopped all over and they had the best deals I could find. Carol is awesome."
We responded:
"Thank you so much, Randy! We're thrilled to hear that you found our service and prices to be the best after shopping around. Carol will be happy to hear your kind words. We appreciate your trust and look forward to continuing to serve you!"
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Mary Turner

January 31, 2026

5  out of  5
rating by Mary Turner
"I was pleased with the price and Carol explained all the details. Carol offered other plans that we may be interested in. It was a pleasure to speak with a live person and so polite and respectful. She's a keeper!"
We responded:
"Hi Mary, Thank you so much for your wonderful review! We’re delighted to hear that Carol provided you with clear information and excellent service. It’s always our priority to ensure every customer feels respected and well taken care of. We’ll be sure to share your kind words with Carol—she truly is a keeper! We appreciate your feedback and look forward to assisting you again in the future."
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M Riba

December 20, 2025

5  out of  5
rating by M Riba
"We've been with State Farm for a few years and Janet has always been the person to go to. She helps us every time we have questions. She takes the time to answer in details. Very professional and knowledgeable, she is also very cheerful."
We responded:
"Hi M, Thank you so much for your kind words and continued trust in State Farm! We’re thrilled to hear that Janet has been such a helpful and cheerful resource for you. Providing detailed answers and professional service is what we strive for every day. We’ll be sure to share your compliments with Janet—she’ll be delighted to hear your feedback! If you ever have more questions or need assistance, don’t hesitate to reach out. Thanks again for your review!"
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Charles Ayi

December 15, 2025

5  out of  5
rating by Charles Ayi
"Janet was super helpful and I appreciate her"
We responded:
"Hi Charles, Thank you for your kind words! We’re so glad to hear that Janet was super helpful. We truly appreciate your feedback and will be sure to share it with her. If you ever need anything else, feel free to reach out! Best regards,"
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B Burundi

December 3, 2025

5  out of  5
rating by B Burundi
"Carol is fantastic! She helped me with an auto insurance, life insurance, and renters insurance plan. She was so thorough and answered all my questions. Explained in detail everything. Gave me an awesome deal with discounts. I had a pleasant experience. Such an amazing agent. Excellent customer service. I recommend her. Always available to help, guide and answer any questions along the way. I am pleased that State Farm Insurance has such a great and amazing human like her. Thank you for your outstanding service. I greatly appreciate it!"
We responded:
"Hi B, Thank you so much for your wonderful review! We’re thrilled to hear that Carol provided you with thorough guidance and excellent service across your insurance needs. It’s great to know she was able to answer all your questions and help you get a fantastic deal with discounts. We truly appreciate your kind words and recommendation. Carol is indeed an amazing part of our team, and we’ll be sure to share your feedback with her. Thank you for choosing State Farm Insurance—we’re always here to help and support you whenever you need us!"