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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marco Avalos

June 17, 2026

5  out of  5
rating by Marco Avalos
"Carol was a great help and explained the policy in a way that explained it better than just reading it off of their website. 10/10 recommend calling her!"
We responded:
"We are grateful for your 5-star review, Marco! Thanks for taking a moment to share your positive rating of State Farm Agent Steven Smith’s Team here in Houston . "
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Edward yonan

June 16, 2026

5  out of  5
rating by Edward yonan
"I was a StateFarm customer since 2014 and recently last year had to leave because of increase in rates just got the best of me… as soon as a rate decrease was available Jenny immediately reached out to me to try and get me to come back to the StateFarm family. Long story short I signed back immediately. It was still a little bit more a month than what was I paying with a competitor but StateFarm is a great company and I hated to leave originally. Jenny took care of everything immediately I mean, just one day literally policy activated signed, sealed, and delivered. I appreciate Jenny’s urgency and her ability to follow up very quickly. I have a classic Mustang. My car is important to me and I’m happy to be back with the StateFarm family. Thanks, Jenny for everything!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Steven Smith’s Team. "
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shasauna ballantyne

June 15, 2026

5  out of  5
rating by shasauna ballantyne
"Carol was the best she’s very helpful to her clients and professional"
We responded:
"We appreciate your review, shasauna. We are so happy that you had such a wonderful experience with State Farm Agent Steven Smith’s Team here in Houston ! "
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Tiquan White

June 15, 2026

5  out of  5
rating by Tiquan White
"I had an excellent experience working with Mr. Kenner for my insurance needs. From start to finish, he was professional, knowledgeable, and incredibly helpful. He took the time to explain all of my options clearly and made sure I understood the coverage that best fit my situation. Mr. Kenner provided outstanding customer service, answered all of my questions promptly, and made the entire insurance process smooth and stress-free. His attention to detail and commitment to helping his clients truly stand out. I highly recommend Mr. Kenner to anyone looking for insurance assistance. His expertise, patience, and dedication to customer satisfaction made this a five-star experience."
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Donald St mary

June 10, 2026

5  out of  5
rating by Donald St mary
"Great person and very helpful."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Steven Smith’s Team. "
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chris lemley

June 10, 2026

5  out of  5
rating by chris lemley
"Carol helped me out and completely fixed my insurance policy that was BOTCHED by another agency! Will be a customer here from now on!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Steven Smith’s Team. "
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Eric Davis

June 8, 2026

5  out of  5
rating by Eric Davis
"The customer service at this office has always been elite. I’ve worked with Janet over the years and she has consistently provided outstanding service and support. In my opinion she is the MVP of this great team."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Houston to know that you had such a wonderful experience with us here on State Farm Agent Steven Smith’s Team."
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Lazaro Ramirez

June 6, 2026

5  out of  5
rating by Lazaro Ramirez
"Jennifer me ayudó a ahorrar mucho dinero en mi seguro. Muy buen servicio amable, se tomó el detalle de venir a trabajar el sábado. Se las recomiendo mucho!"
We responded:
"Lazaro, thank you for your wonderful review of State Farm Agent Steven Smith’s Team!"
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Jennifer Hernandez

June 5, 2026

5  out of  5
rating by Jennifer Hernandez
"We have been with State Farm now for two years and most recently have worked with Jennifer Oliva on the team regarding our renewals. Jennifer spent almost an hour with me on the phone today going through different ways to save on our policy adding a fifth car for a new 16 year-old which, of course can increase the policy quite a bit. She was so patient and kind and answered all my questions and I really look forward to working with State Farm in the future."
We responded:
"Thank you for the amazing review, Jennifer! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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massara raffo

June 4, 2026

5  out of  5
rating by massara raffo
"I had a great experience working with Jennifer Olivia. She helped me find both auto insurance and combine it with my home insurance, making the whole process smooth. She was so helpful, answered every single question I had, and got all the documents I requested over to me. Highly recommend her services."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Linh Ly

June 3, 2026

5  out of  5
rating by Linh Ly
"Carol Berilgen helped me tremendously. She locked in an auto policy that exceeds the coverage of my previous provider while saving me over half of my monthly payment. I was shocked. Easy to reach via phone. Very personable. Carol has my highest recommendation."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Steven Smith’s Team here in Houston . "
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Leslie Taylor

May 29, 2026

5  out of  5
rating by Leslie Taylor
"Carol, I wanted to take a moment to thank you for everything you’ve helped me with. Your customer care and support have truly been A-Class. It is rare to find someone willing to go the extra mile with such care and understanding, and you have exceeded my expectations every time. I genuinely appreciate all that you do."
We responded:
"Thank you so much for the 5-stars, Leslie! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Leonor Galvan

May 29, 2026

5  out of  5
rating by Leonor Galvan
"Jenny es una excelente agente! Se tomo su tiempo conmigo en la oficina ayudandome a ahorrar dinero en mi seguro de carro y vida. Y ahora vamos a trabajar mi seguro de casa! La recomiendo 100% !!!!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Steven Smith’s Team. "
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Lynne

May 28, 2026

5  out of  5
rating by Lynne
"Jennifer is amazing, I made a terrible decision regarding my car insurance and Jennifer patiently worked with me to make the corrections. Customer service is a valuable asset to every business."
We responded:
"Lynne, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Steven Smith’s Team—we are always here to help!"
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Aaron Derrow

May 28, 2026

5  out of  5
rating by Aaron Derrow
"Janet Yanez provided me with excellent service and helpful advice."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Steven Smith’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Diane Myers

May 28, 2026

5  out of  5
rating by Diane Myers
"5 big, bright stars for this agency! Carol Berilgen is our representative and she, along with everyone else in the office, is so nice, smart and helpful! I’ll be recommending them to everyone I know!"
We responded:
"Thank you for the fantastic review, Diane! We are always here to help with your insurance needs here in Houston . "
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Paula Green

May 27, 2026

5  out of  5
rating by Paula Green
"Very helpful and kind! I apprecaiated their wisdom and help. I have been with State Farm for 40 years."
We responded:
"Thank you for taking the time to leave such a great review, Paula. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Shannon Perry LeBeauf

May 22, 2026

5  out of  5
rating by Shannon Perry LeBeauf
"Jennifer did a fantastic job assisting me throughout this process. She was helpful with assisting with options that were much more beneficial for my situation."
We responded:
"Thank you for the fantastic review, Shannon! We are always here to help with your insurance needs here in Houston . "
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Monica

May 20, 2026

5  out of  5
rating by Monica
"Amazing service. Jennifer Oliva was fantastic."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Houston to know that you had such a wonderful experience with us here on State Farm Agent Steven Smith’s Team."
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Michelle Haskins

May 19, 2026

5  out of  5
rating by Michelle Haskins
"Carol’s been great and easy to deal with always there when I need her even when it's late and not on her work day she still help me I very appreciate her this my first insurance company's with a new car she stick with me keep checking up on me try help me get the cheap insurance I couldn't do it yet case I didn't have the money yet she let me know it go up at midnight then we wait help me get some cheap I appreciate her help me and explaining it all to me help me a lot to understand it more better even when I didn't understand it she didn't get upset or mad at me she just help me understand it still help me to this day thank you so much she very kind and caring sweet to anyone that she can help I appreciate you Carol's thank you so much and if anyone get her your be in good hands"
We responded:
"We appreciate your review, Michelle. We are so happy that you had such a wonderful experience with State Farm Agent Steven Smith’s Team here in Houston ! "
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Bruce Coston

May 11, 2026

5  out of  5
rating by Bruce Coston
"Whether it was pricing our insurance or filing a claim for a lightning strike or changing our vehicles or filing life insurance applications, Ms Janet Yanez has been there every step of the way answering all our questions and guiding us through everything. She even stayed a few minutes after office hours to make sure we had all the proper information we needed. If she’s not sure of an answer to a question (which is rare), she goes and finds the answer right away. In this day and age of insurance companies causing more headaches than relief for their customers, it’s definitely refreshing to have someone like Ms Janet helping us out."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Steven Smith’s Team. "
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Antoinette Addison

May 8, 2026

5  out of  5
rating by Antoinette Addison
"Marcques was excellent, helpful & very upfront about what polices would be best for my family!!!"
We responded:
"Thank you for the fantastic review, Antoinette! We are always here to help with your insurance needs here in Houston . "
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zahir haidari

May 8, 2026

5  out of  5
rating by zahir haidari
"Jenny gave me good deal with great customer service, highly recommended her"
We responded:
"Thank you so much for the 5-star rating, zahir! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Khiry Garnett

May 6, 2026

5  out of  5
rating by Khiry Garnett
"Jenny is extremely knowledgeable and honest. It’s hard to find affordable auto and life insurance these days but somehow Jenny does it . Best in the business by far"
We responded:
"Thank you so much for the 5-stars, Khiry! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Jorge Namerow

May 6, 2026

5  out of  5
rating by Jorge Namerow
"My experience shopping for condo and auto insurance was a dream come true. Marcques Bridges from State Farm, exceeded my expectations. Marcques helped me save lots of money; both my condo and auto insurance. Highly professional, excellent communication skills. He answered and explained everything in a manner that made me feel comfortable and confident that he was going the extra mile to get me the best bundle package for me. I highly recommend Marcques Bridges.Excellent State Farm agent! Impeccable customer service! Thanks Marcques Jorge"
We responded:
"Thank you for the 5-star review, Jorge! Here on State Farm Agent Steven Smith’s Team, we are proud to serve our community and appreciate your recognition. "